This Refund Policy outlines the procedures and conditions for refund requests at BoostLeveling.com. We are committed to providing high-quality services, and customer satisfaction is our top priority.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

  • The purchased service has not yet been started by our booster
  • There is a technical issue preventing the service from being completed
  • The service does not match the promised description
  • The booster is unable to complete the order within the agreed timeframe

2. Refund Request Process

To request a refund, please follow these steps:

  1. Contact our customer support team via email at [email protected] or through live chat on our website
  2. Include your order number and account details
  3. Clearly explain the reason for the refund request
  4. Attach supporting evidence if available (screenshots, chat history, etc.)

We will respond to your request within 24–48 business hours.

3. Refund Timeframe

Refund requests must be submitted within 7 calendar days from the date of purchase or within 3 days of service completion, whichever comes first.

4. Refund Method

Refunds will be processed through the original payment method used for the purchase. The time required to receive the refund depends on the payment method and the policies of the payment provider:

  • Credit/Debit Card: 5–10 business days
  • E-wallets (PayPal, etc.): 3–5 business days
  • Bank Transfer: 5–7 business days
  • Other payment methods: according to the payment provider's policies

5. Full vs. Partial Refunds

We may provide full or partial refunds depending on the situation:

  • Full Refund: Issued if the service has not started or a technical error occurs entirely beyond the customer's control
  • Partial Refund: Issued if the service has already started or partially completed, with the refund amount proportional to the portion of the service not delivered

6. Exceptions

Refunds are not available in the following situations:

  • The service has been completed according to the promised description
  • The customer provided incorrect or incomplete information causing issues with service delivery
  • The game account is banned or restricted by the game developer during the boosting process
  • The customer violates our Terms & Conditions
  • The refund request is submitted after the specified refund period

7. Administrative Fees

In some cases, an administrative fee of 5–10% may be applied to refunds, especially if related to transaction fees imposed by the payment provider.

8. Policy Changes

We reserve the right to change this refund policy at any time. Changes will take effect immediately upon being posted on our website.

9. Contact

If you have any questions about this Refund Policy, please contact us at [email protected].

Last updated: 13 May 2025